Returns and refund policy
Cancellation policy (services and digital content) & cancellation form
Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:
A. Cancellation policy (services and digital content)
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Olga Kazanskaya, Odenwaldweg 8, 74722 Buchen, Germany, Tel.: 062879336272, e-mail: firstname.lastname@example.org) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post).
You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
If, in the case of contracts for services, you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point in time at which you notify us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.
Exclusion or premature expiry of the right of revocation
The right of cancellation shall expire prematurely in the case of contracts for the provision of services if we have provided the service in full and we have only started to provide the service after you have given your express consent to this and at the same time confirmed your knowledge that you will lose your right of cancellation upon full performance of the contract by us.
The right of withdrawal shall expire prematurely in the case of contracts for the provision of digital content if we have commenced performance of the contract after you have expressly consented to our commencing performance of the contract before the expiry of the withdrawal period, you have confirmed to us that you are aware that you lose your right of withdrawal as a result of your consent upon commencement of performance of the contract, and we have provided you with a confirmation of the contract on a durable data medium in which the content of the contract, including the aforementioned conditions for the premature expiry of the right of withdrawal, is reproduced.
B. Cancellation form
If you wish to revoke the contract, please fill out and return this form.
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
Ordered on (*) ____________ / received on (*) __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of paper communication)
(*) Delete as applicable
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